General Information

About
Custom Charged is the official custom partner of Anker Technology Co. Limited. (www.anker.com) We specialize in providing our clients with custom, co-branded electronics from Anker. We are proud to be a small company which enables us to pay attention to detail, provide quick and personal service. We are flexible in order to meet you and your client’s needs.

Order/Art Details
- e-mail purchase order in pdf format and artwork to info@ccharged.com with PO name in subject field.
- All orders are acknowledged via e-mail for approval.
- Artwork must be in vector format, with all text outlined and no halftones. Preferred file formats are PDF, EPS and AI.
- PO must include product detail, quantity, artwork color and location, any event date, ship method, ship to and bill to address.
- We are MORE than happy to provide free virtual proofs and layout suggestions if you provide vector art.

Production Time
- For in stock product, standard production time is 4-5 working days.
- For factory direct orders, production time is generally 60-90 days.
- Production time begins once order acknowledgement and proof are approved.

Rush Options (stock and capacity dependent, please inquire)
- Order and Proof must be approved by 10:00 AM Pacific Time
   ·  1 Day (ships next day) - $3 (G) per piece
   · 2 Day - $2 (G) per piece
   · 3 Day - $1 (G) per piece 

Product Inventory
-  *** Please inquire for current inventory levels of catalog product. ***

Order Quantities and Less Than Minimum
- LTM accepted at 1/2 1st column - $62.50 (G)

Special orders / Off catalog product
- Product can be "made to order" if inventory cannot fulfill the needed quantity, or if an off catalog product is requested. Production time varies by product, generally 60-90 days. Please contact info@ccharged.com for more information. 
- Contact us for inquiries for Anker products not listed on this website!

Set Up Charges
- $62.50(G) per color/location
- $25(G) repeat set up charge per color/location.  Artwork cannot have any changes other than color.

Imprint Colors
- Stock Imprint color list : Click Here
- PMS Match - $25(V) - PMS match is not guaranteed on dark items. Waived at 250 pieces
- Max of 2 color imprint, artwork more than 2 colors must be evaluated

Shipping Info
- Drop ship fee: $8(G) fee per location up to 10 locations.

Cancellations
- Cancellations will not be accepted after prepayment is made. All cancellations must be made in writing. Customer is responsible for any costs incurred up until time of cancellation.

Over/Under Runs
- We ship exact quantities; in the rare case we cannot, you will be consulted.

Claims
- Any claims for shortages or damaged merchandise must be made within 5 working days of order delivery.

Returns
- Returns are not accepted for custom imprinted items.

Pricing
- All pricing is subject to change without notice. Product list can change frequently.
- CC payments require 3% processing fee

Sample Policy
- EQP net for blank or random samples
- Spec samples: $50 set up per color + $50 sample cost + item cost (if order occurs with same art, you will pay repeat setup fees)
- Pre-Production Proof: $50 sample cost + item cost

Logos and Trademarks
- We reserves the right to display all logos for advertising purposes unless otherwise requested in writing upon placing order.
- We assumes no responsibility in determining who holds claim to to a trademark or logo.